Customer Service

About us:
 

Hamilton Farm Supplies is a successful local small business and is looking for the right person to join their team. If you are a driven, enthusiastic person with a strong work ethic then this position could be right for you. The Customer Service person will work with the team to meet the needs of clients and build the Hamilton Farm Supplies business.
 

Qualifications & experience:
 

• Great communication skills, Strong Organisational skills, Proactive, Knowledge of agricultural industries, Use of Computer software, databases and spreadsheets
   

Tasks & responsibilities:
 

• Acknowledge and greet every customer who enters the store. Provide courteous and professional service to all customers by assisting them to find the goods they are looking for to ensure customer satisfaction.
• Aim high and contribute to department budgets and overall store targets. Openly communicate any new ideas for process improvement, observations relating to stock patterns, or any changes that can increase store performance.
• Be involved in stock control and management, along with keeping stock organised and tidy in the stock room. Assist with visual merchandising, creating displays and presenting stock in a way that will appeal to the customer and make it easy to shop.
• Ensure that shelves and displays are always fully stocked and dusted regularly. Accurately record all sales and transactions and ensure goods are invoiced to customers in a timely and accurate manner. Maximise counter sales through add-on sales of related items as part of the sales procedure.
• Ensure that all products and shelves/fixtures are priced correctly and are up to date. Willingly assist other staff when required.
• Answer queries from customers and provide advice and guidance on product selection.
• Keep on top of new product developments and maintain an up to date product knowledge. Follow up on customer enquiries and special orders to develop and maintain customer relationships.
• Keep up to date with special promotions in the store and communicate these promotions to customers.
• Report and escalate any discrepancies or problems to the manager.

Apply today!

If this sounds like the right opportunity for you, please send a copy of your resume & cover letter to Merchandise Manager George Osmond george@hamiltonfarmsupplies.com.au.

While we appreciate all applications we receive, only candidates under consideration will be contacted verbally. All other applicants will be advised of the outcome of their application via email at the conclusion of the recruitment process