Global Service Delivery Manager - End User Computing (EUC)
Macquarie Park, NSW, AU, 2113 Docklands, VIC, AU, 3008
Why Nutrien Ag Solutions?
Nutrien is the world’s largest provider of crop nutrients, inputs and services with a strong distribution network of more than 1,600 retail outlets spanning across Australia, North America and South America.
In Australia, our organisation is supported by an extensive network of retail branches, franchises, members and agents. Our team are experts in a range of different farming areas, including precision farming services, marketing livestock and wool, agricultural services, water solutions, finance, insurance, merchandise and real estate.
We’re currently searching for a dynamic Global Service Delivery Manager (EUC) to champion End User Computing experiences across Nutrien. This is a highly visible, relationship‑driven role that acts as the face of EUC services for regional partners, business groups, and end users. You will build strong connections, elevate user experience, and lead outsourced teams delivering critical support.
In this role, you’ll help shape Nutrien’s digital workplace by driving cloud‑first, automated, user‑centric endpoint strategies — all while ensuring exceptional service delivery and operational excellence.
What You'll Do:
- Lead high‑performing outsourced IT teams delivering operational EUC support.
- Ensure contracted deliverables and service metrics are consistently met or exceeded.
- Serve as the key regional contact for EUC services, managing escalations and driving proactive improvements.
- Troubleshoot and guide resolution of complex Windows endpoint issues.
- Maintain and optimize cloud‑based endpoint environments using Intune, SCCM, and related technologies.
- Champion zero‑touch deployment strategies and modern automation practices.
- Support global endpoint management strategy focused on reliability, user experience, and lifecycle optimization.
- Partner closely with business and application teams to ensure seamless change and update management.
- Develop and maintain robust documentation, policies, and operational procedures.
What You'll Bring:
- 3–5 years in supervisory or team‑lead roles within IT service delivery.
- Experience managing outsourced teams and translating technical issues into business‑friendly language.
- Strong stakeholder engagement skills and the confidence to influence at all levels.
- Hands‑on experience with Microsoft Intune, SCCM, Windows endpoints, and Active Directory/Entra.
- Knowledge of enterprise mobility, TEM platforms, and Microsoft 365 collaboration tools.
- PowerShell scripting, Group Policy management, and virtualization technologies.
- Experience in packaging, deploying, and managing applications in enterprise environments.
- Degree/diploma in Computer Science or related field, or equivalent practical experience.
- Related Microsoft certifications are highly valued.
What You'll Get:
- A competitive remuneration and benefits package
- Purchased leave scheme benefits.
- An additional day of leave – Nutrien Day
- Gender neutral parental leave policy
- Opportunities to support community partnerships across our network.
- Be a member of a company committed to feeding the future.
- Ongoing training and development to pursue individual ambitions.
- A culture of learning!
Are you a good match? Apply today!
Closing date for applications is Sunday 15th February 2026
As a global leader in agriculture, we go further for Australian farmers, and we believe our people are our greatest asset! Join a purpose-driven organisation where your work directly supports sustainable farming and food production.
To find out more about Nutrien Ag Solutions go to our Careers Website or follow us on LinkedIn, Facebook, and Instagram.
Nutrien Ag Solutions is an equal opportunity employer committed to fostering an inclusive workplace that welcomes applicants of all ages, genders, and backgrounds. This role will remain posted until filled, and only shortlisted candidates will be contacted directly; others will be notified via email at the end of the recruitment process. To be considered, applicants must have unrestricted, ongoing working rights in Australia and may be required to complete pre-employment background checks. Please note that unsolicited CVs will not be accepted, and Nutrien Ag Solutions is not liable for any received.
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Sustainable Agriculture, Agricultural, Agriculture