Client Services Rep II

This position is required to be on-site and is located in Greenville, NC.

As the name implies, Waypoint Analytical is the company that you have been trying to find. Waypoint Analytical is the nation's largest agricultural and environmental laboratory network, with locations across North America.

When you join the Waypoint Team you can feel the chemistry. There is a passion that can only be unlocked and shared in a diverse culture of collaborative teamwork, where science and service intersect to make us proud of what we provide.

Waypoint Analytical offers passionate people from all walks-of-life opportunities to be part of something special.  You may have the goal of helping to feed the world, protect our environment, or offer scientifically sound solutions to complex problems. 

Waypoint Analytical is a wholly owned subsidiary of Nutrien, LTD.

The Client Services Representative is responsible for responding to customer inquiries and supporting the lab team in a professional capacity. Responding to client inquiries will require triaging and directing to appropriate personnel. 

What you will do:

• ​Communicate with staff and customers via telephone, email, and in-person interactions.  
• ​Answer inquiries related to client reports, pricing, supply ordering, and lab services. 
• ​Assist with monitoring accounts receivable/payable and maintain confidential records and files.  
• ​Generating and distributing lab reports to clients. 
• ​Other duties as required. ​ 

What you will bring:

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.

Waypoint Analytical is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

This job will remain posted until filled. In accordance with Waypoint Analytical policies, you will be required to undergo a background check, and may be required to undergo a substance test.   While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.  

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