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Title:  Customer Service Officer Fertiliser


North Fremantle, Western Australia, Australia


Manage our customer enquiries and process fertiliser sales whilst providing a first-class experience for our rural clients. 



About the Role:


Reporting to the Retail Fertiliser Manager, you will provide exceptional customer service through prompt and efficient response to all customer enquiries, as well as accurate and timely processing of internal customer orders for our fertiliser division.


In addition, you will;


  • Provide assistance to Nutrien Ag Solutions members and affiliates to process fertiliser sales
  • Ensure a high level of accuracy with all data entry related activities including monthly reports
  • Assist customers with invoicing, account issues and claims processing
  • Update the system orders for all customer product dispatches once we have received confirmation from Fertiliser Depots that orders have been dispatched
  • Liaise with the Fertiliser Depots as required to follow up on any dispatch queries
  • Deal with customers on dispatch queries and investigate claims for credit on short/damaged product deliveries
  • Process Credits where applicable
  • Request product write offs where applicable once approved by Manager
  • Prepare and send a number of Customer Service monthly update reports



About You:


To be successful you must demonstrate previous customer service or sales experience ideally in an Agriculture environment and provide the best customer service. Demonstrating strong verbal and written communication skills your problem-solving skills and ability to quickly develop rapport with key stakeholders across a diverse business will be finely honed.  You pride yourself on your customer focused approach and drive for excellence and accuracy in your work. You will be eager to learn, and constantly develop and improve your understanding of the responsibilities of the role and knowledge of the products and services available to customers. Intermediate skills in MS Office Suite particularly Excel will be advantageous. Experience using SAP highly regarded.



Are you a good match? Apply today!


This job will remain posted until filled. In accordance with Nutrien Ag Solutions’ policies, you may be required to undergo a background check and/or a pre-employment medical. While we appreciate all applications we receive, only candidates under consideration will be contacted.


Vaccination is required for all new hires joining Nutrien Ag Solutions. All new hires are required to be fully vaccinated against Covid-19 unless you have a medical exemption. Nutrien Ag Solutions commits to providing a safe workplace for our employees and customers.

During the recruitment process, you will be required to provide proof of your COVID-19 vaccination status as part of your application for employment with Nutrien Ag Solutions.

Job Req Id:  1130

Job Segment: Agricultural, Agriculture