What You'll Do:

• Administer day-to-day processes for employee benefit programs in alignment with plan documents and regulatory requirements.
• Investigate and resolve complex health & welfare and leave-related issues for employees.
• Provide exceptional customer service and guidance to employees and HR partners regarding benefits programs, policies, and procedures.
• Serve as the operational point of contact for multi-country benefits inquiries from cross-border employees including expatriates
• Maintain up-to-date knowledge of U.S. and Canadian legislation related to benefits and leaves to ensure compliance.
• Collaborate with HR Business Partners, Payroll, and third-party vendors to resolve benefit matters.
• Draft and maintain process documentation and contribute to continuous improvement initiatives.
• Safeguard employee privacy and ensure confidentiality of sensitive information.
• Support audits and compliance reviews to maintain data integrity.
• Assist with benefits-related projects and initiatives as assigned.

What You'll Bring:

• Bachelor’s degree in Business, HR, or equivalent experience.
• Minimum 5+ years of experience in Health & Welfare benefits administration across North America (U.S. and Canada).
• Comprehensive knowledge of health & welfare, retirement, voluntary benefits, and leave programs, including federal, state, and provincial laws.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and customer service skills.
• Ability to prioritize, multitask, and adapt to changing priorities in a fast-paced environment.
• CEBS certification preferred but not required.
• Solution-oriented mindset with ability to build strong relationships across teams.
• Ability to work independently and exercise sound judgment.
• Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint).