Analyst, IT Service, Calgary

This position is required to be on-site.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.   

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

Reporting to the Senior Manager for the onsite Corporate Client Services group, the IT Analyst will work with a team to provide technical Tier II + day to day support in a Windows based environment for the Calgary Corporate office.  As a true partner to our business customers, the IT Analyst will provide technical support that is effective and efficient and aligns with stakeholder requirements.

What you will do:
 

• General Operational Tier 2 Desktop support including incident resolution and request fulfillment for personal computers, tablets, cellular devices, Microsoft Teams Room Systems, and other desktop peripherals.
• Deploy, configure and support a variety of business software including Microsoft Office 365.
• Utilize knowledge of Active Directory, Windows 11 and networking.
• Provision workstation hardware for new hires and fulfill annual hardware refreshes.
• Utilize knowledge of security tools including Proofpoint, McAfee proxy; Crowdstrike; Cisco VPN.
• Utilize knowledge of Microsoft admin for Endpoint Manager, Exchange, Sharepoint and Teams.
• Utilize experience with Intune; Entra PIM.
• Conduct Executive and VIP technical support.
• With guidance from senior team members, support of high-profile events such as Board meetings, ELT meeting, Annual Meeting of Shareholders, Global CEO hybrid webast.
• Produce events delivered with Microsoft Live Event and Microsoft Town Hall.
• Meeting space configuration, support and troubleshooting.
• Support and troubleshoot Microsoft Teams Platform – meetings, chat, calling.
• Technical support for remote workforce.
• Participate in lifecycle management of desktops and related peripherals.
• Multi-function & personal printer support.

What you will bring:
 

• Two-year diploma or four-year degree in Computer Science/Information Technology.
• 2+ years of IT related experience supporting desktops in a Windows environment.
• Experience with Windows 10 & 11, iOS, Microsoft Office 365 and Active Directory.
• Working knowledge of networking, servers and VPN.
• Experience with working with Microsoft Teams Room Systems and related audio-visual devices.
• Experience with working with collaboration accessories such as webcams, headsets, speaker pucks.
• Knowledge of LogMeIn remote software is preferred.
• Experience with major Incident Management Systems (ServiceNow preferred).
• Strong understanding of administration and configuration of Microsoft Teams, SharePoint Online and OneDrive for Business.
• Experience with Incident Management Systems (ServiceNow preferred).
• Certifications including but not limited to disciplines such as application life cycle management (e.g. ITIL), Microsoft certifications (e.g. Azure, MS 365, O365) are preferred.
• Effective problem-solving skills with a focus on exceptional customer service delivery.
• Resourceful team player who excels at building trusting relationships with customers and colleagues.
• Comfortable working under challenging deadlines, multiple competing priorities and demonstrates a high-level of adaptability.
• Show a willingness to ensure time is used productively and aligns with priorities.
• Contribute to a positive work environment.
• Committed to delivering an excellent customer service experience.
• Excellent written, oral, and telephone communication skills.
• Have a willingness to extend knowledge, share information with peers, management, and business users.
• Maintain appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Understand the importance of soft skills such as communication, empathy, work ethic, creativity and attention to detail.

Ready to make an impact with us? Apply today!   

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.   

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien  

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