Manager, Digital Support Center - Calgary, AB or Saskatoon, SK

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.   

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

What you will do:

• Lead and mentor a team of software support analysts and specialists responsible for maintaining business-critical applications.
• Oversee daily operations of the application support function, ensuring timely resolution of incidents, service requests, and escalations.
• Develop and enforce support processes, SLAs, and KPIs to ensure high levels of customer satisfaction and system uptime.
• Collaborate with software development, infrastructure, QA, and business teams to prioritize and resolve recurring issues.
• Manage the team’s ticket queues, workload distribution, and shift scheduling to ensure optimal coverage.
• Drive root cause analysis and continuous improvement efforts to minimize repeat incidents.
• Ensure documentation of support procedures, knowledge base articles, and application configurations is current and complete.
• Lead efforts in system monitoring, alerting, and proactive maintenance to reduce downtime.
• Identify and implement automation opportunities and tooling to improve support efficiency.
• Recruit, onboard, and develop support staff to foster a high-performing, customer-focused culture.
• Report regularly to senior leadership on incident trends, team performance, and improvement initiatives.

What you will bring:

• Strong leadership skills with experience managing technical support or application operations teams.
• Excellent understanding of IT service management (ITSM) principles, including incident, problems, and change management.
• Hands-on knowledge of enterprise software environments, application logs, monitoring tools, and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Ability to prioritize tasks, manage time effectively, and adapt to changing priorities in a fast-paced environment.
• Strong problem-solving and communication skills, with a customer-first mindset.
• Experience working in cross-functional teams supporting internal users or external clients.
• Familiarity with cloud-based applications, integrations, and APIs is a plus.
• Recommended: 5+ years of experience in application support, with 2+ years in a leadership role.
• Recommended: Bachelor’s degree in information systems, Computer Science, or a related field.
• ITIL Foundation certification or similar IT operations/process certification is a plus.

Ready to make an impact with us? Apply today!   

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.   

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien  

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