Service Delivery Manager, IT, Enterprise Applications, Operations

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.   

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

What you will do:

• Ensure IT services and systems are fully supported liaising between business and our vendor support service for escalated items
• Collaborate with stakeholders to ensure business goals and value are aligned with IT roadmaps
• Ensure quality practices are followed while the team delivers our projects and services including benefits reviews, process and requirements assessments, design quality, testing, and deployment
• Ensure projects are effectively transitioned to operations, including hyper-care leadership
• Manage day-to-day sustainment activities executed by partners for all layers of support
• Advise leadership teams on strategy and roadmaps
• Mitigate risks and resolve escalated issues
• Oversee delivery of IT projects and resources ensuring quality, adherence to PMO process, and alignment to stakeholder expectations
• Manage portfolio project financials, forecasting and resource cost allocations
• Lead both sustainment and project team members

What you will bring:

• 7+ years practical experience in analysis, delivering solutions and a degree in Information Systems, Computer Science, Computer Engineering, or related equivalent
• Passion for turning your curiosity-driven creativity into valued outcomes
• Strong system and project management skills
• Excellent communication and interpersonal skills with the ability to work cross-functionally
• Demonstrated capacity for delivering results with diverse stakeholder groups including senior leadership
• Ability to handle multiple tasks and assignments simultaneously and meet deadlines
• Adaptable, flexible, and able to work in a fast-paced and self-directed environment
• Strong analytical skills
• Technical experience in multiple technology domains, and understanding of how that technology is used across multiple business functions, in multiple industries, to deliver business value
• Prior experience building or supporting custom applications
• Prior experience selecting, configuring, and deploying COTS applications
• Willingness to learn, teach and share information with teammates, peers, management and help coach/lead junior team members

Ready to make an impact with us? Apply today!   

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted.  

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien  

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