Sr Architect, ServiceNow

This position is required to be on-site and is located in Calgary, AB.

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.  

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

Reporting to the Sr. Manager, IT, Enterprise Applications (Corporate Services & Modern Workplace), you will play a pivotal role in shaping and supporting Nutrien’s Service Management platform. In this role, you will work closely with the extended ServiceNow team, Service Management and Service Desk teams, architects, technical developers, and key business stakeholders to deliver scalable, secure, and sustainable solutions. You will be responsible for developing and maintaining comprehensive architecture roadmaps and creating and implementing solution designs for our critical service management platforms, ensuring these solutions drive significant business value. You will collaborate both independently and as part of a team with other architects, external partners, vendors, and stakeholders across Nutrien to support a strong and resilient Service Management environment.

What you will do:

• Lead the application and integration architecture strategy for service management solutions, including ServiceNow and associated integrations.
• Develop and maintain reference architectures, standards, best practices, and solution blueprints to support robust service management.
• Guide the integration of ServiceNow with other enterprise platforms and services, ensuring alignment with business objectives and enterprise architecture standards.
• Facilitate architecture and design reviews, enforcing governance processes to ensure technical solutions meet Nutrien’s standards and business needs, while maintaining best in class, out-of-the-box functionality.
• Partner with cross-functional teams to translate business requirements into scalable, end-to-end technical architectures, implementing integrations using REST, SOAP, APIs, and other modern methods.
• Deliver hands-on architectural leadership throughout the project lifecycle, supporting configuration, customization, and platform integration during delivery phases.
• Mentor and advise delivery teams, architects, and technical leads, enhancing organizational skills in modern application and integration architectures.
• Direct the end-to-end development and implementation of ServiceNow solutions, ensuring data model optimization and adherence to coding standards and out of the box functionality.
• Effectively communicate with clients and provide leadership to distributed development teams, ensuring successful project outcomes and high stakeholder satisfaction.
• Provide strategic guidance on technical best practices and emerging industry trends, driving continuous evolution and optimization of ServiceNow capabilities.

What you will bring:

• A post-secondary degree in Computer Science, Engineering, or a related discipline (required).
• At least 8 years of experience designing and delivering application and integration solutions in large, complex environments, with demonstrated expertise of ServiceNow platform architecture and service management.
• Deep knowledge of ServiceNow architecture, ITSM processes, and integration technologies.
• Practical experience with inter-system integrations, including RESTful APIs, SOAP, message bus, and middleware.
• A passion for leveraging technology to solve real-world business challenges.
• Advanced problem-solving abilities with a focus on delivering sustainable architecture and solutions.
• Excellent communication skills, encompassing written, verbal, and presentation formats.
• Proven capability to collaborate and drive efficiency across diverse teams, maintaining high visibility and engagement.
• Strong negotiation and persuasion skills to drive enterprise alignment on best practices for service management.
• Experience mentoring peers and fostering continuous improvement within high-performing teams.
• Ability to surface key issues efficiently, leveraging cross-functional relationships to architect impactful service management solutions.
• Familiarity with enterprise architecture frameworks (such as TOGAF), IT service management leading practices, and current security standards.
• ServiceNow certifications (e.g., Certified System Architect, Implementation Specialist, or similar) preferred, but not required to apply.
• Experience with other corporate service management platforms, enterprise SaaS, or automation technologies, preferred, but not required to apply.

Ready to make an impact with us? Apply today!  

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law. 

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien 

To stay connected to us and for the latest job postings and news, follow us on:  LinkedIn, Facebook, Instagram, and X.