This role is designed to ensure effective engagement with Nutrien’s top Corporate IT Managed Services Strategic Partners, striving to improve service quality while constantly aligning to Nutrien’s strategic goals and operational requirements.  

What You'll Do:

We’re seeking an individual who has expertise in IT vendor management, constantly striving to improve the current state, is a master collaborator and operates with a high degree of integrity. This individual will be responsible for the following.  

Vendor Management 

• Manage primary service partner agreements within IT by representing Nutrien’s best interest and managing from a contractual, commercial, performance, risk and relationship perspective  

• • Contractual: 
• Negotiate existing Agreements and/or SoWs, collaborating in partnership with Procurement /Internal stakeholders / Service partners 
• Conduct contract change process, collaborating with stakeholders to collect information and ensure that terms are beneficial to Nutrien 
• Point of contact expertise in portfolio contracts to provide contract interpretation and communications to stakeholders  

• • Commercial:
• Strong financial modeling background to ensure the development and maintenance of financial models represent accurate data supporting contractual commitments   
• Ensure invoice amounts are paid in accordance to the Terms within each contractual Agreement which includes reviewing performance credits, penalties, fixed and variable fee charges, RU (Resource Unit) model, & service tiers.  
• Budget and track Actual spend / update forecasts against partner agreements 
• Support annual Budget preparation in conjunction with Finance and internal stakeholders

• •  Performance Management:
• Ensure high-quality delivery of IT Managed services to external and internal stakeholders by monitoring and reporting on Service Level Agreements, Operating Level Agreements and Key Performance Indicators (SLAs/OLAs/KPIs) 
• Develop tracking mechanism to continuously track and update performance metrics, engage in Performance cadence meetings with Stakeholders / Service Partners 
• Use critical thinking and best practices to assess opportunities to improve vendor processes related to business health indicators 
• Risk Management 
• Manage contract risks and overarching vendor risks including the ongoing coordination, development and follow-up on vendor specific Business Continuity plans  

• • Relationship:
• Continuously manage governance framework which includes constantly assessing appropriate level of audience, timing and content and providing insightful recommendations to operational teams and strategic partners 
• Act as a liaison between Nutrien customers and Strategic Partners for issues related to governance, issue management, performance management and risks 
• Independently identify trends in issues, facilitating resolution of recurring service issues and service slippage 

What You'll Bring:

• Degree in Finance/Accounting/Computer Science or a related field of study 
• 8+ years in vendor and / or contract management with a focus on IT Managed Services, Applications / Infrastructure.   
• Experience managing Tier 1 vendors would be an asset 
• Hands-on experience with negotiating and conflict resolution  
• Experience in a complex enterprise environment (on-shore / near shore / off-shore support models) 
• Ability and comfort to speak, present, facilitate, and communicate with all corporate levels and teams, from staff to executive, internal customers, IT, and vendors in a global and multi-cultural environment 
• Experience and ability to prioritize and work under pressure 
• Experience and ability to analyze and draw conclusions and actions from data (e.g., confirm compliance or identify non-compliance) 
• Basic administrative and project management experience