Digital Operations Process Analyst

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.   

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

The Digital Operations Process Analyst plays a critical role in supporting and optimizing the operational infrastructure of Nutrien’s Digital Retail organization. This position focuses on improving and maintaining processes related to onboarding/offboarding, asset and software lifecycle management, and vendor coordination. The ideal candidate will bring a blend of technical expertise, process improvement acumen, and strong interpersonal skills to ensure seamless operations in the digital retail organization.

What you will do:

Technical Support & Service Management

• Provide Tier I and Tier II support for Digital Retail NA team members.
• Troubleshoot MacBook hardware/software issues and peripherals.
• Monitor and respond to service requests via Jira Service Management.
• Collaborate with the End User Compute team to ensure secure and efficient MacBook configurations using JAMF and Apple Business Manager.

Digital Asset & Inventory Management

• Maintain accurate inventory of MacBooks and related equipment.
• Prepare and configure MacBooks for new hires or replacements.
• Diagnose and repair stored MacBooks to ensure readiness for deployment.
• Coordinate device refresh cycles and maintain a standard refresh schedule.

Onboarding & Offboarding

• Manage onboarding/offboarding workflows including ticket submissions, equipment setup, and data wipes.
• Automate and document onboarding/offboarding processes.
• Welcome and orient new hires virtually or in-person.
• Track and update inventory records to reflect equipment deployments and returns.

Vendor & SaaS Management

• Administer and manage vendor license acquisitions, renewals, and terminations.
• Review and process vendor invoices; identify discrepancies.
• Use SaaS management platforms and Azure Active Directory to manage application access and implement SSO.

Process Improvement & Reporting

• Identify and implement process improvements across digital operations.
• Develop documentation, training materials, and user guides.
• Generate reports and dashboards related to financial and vendor management using tools like Power BI.
• Collaborate with cross-functional teams (Finance, Legal, HR, IT Security) to support compliance and policy changes.

What you will bring:

• Proven experience in IT support, particularly with macOS and MacBook systems.
• Familiarity with JAMF, Apple Business Manager, ServiceNow, Jira Service Management, and Azure Active Directory.
• Strong understanding of SaaS lifecycle management and security compliance.
• Experience with inventory management tools and asset tracking.
• Excellent organizational and analytical skills.
• Ability to lead process improvements and collaborate across departments.
• Knowledge of financial management, vendor relations, and agile methodologies is preferred.
• Experience with Power BI or similar reporting tools is a plus.

Compensation & Benefits:

The salary range for this role, in Loveland, CO, is between $105,300 - $180,500. While we provide this range as general guidance, several factors are taken into consideration when making compensation decisions including, but not limited to, candidate skill set, experience and training, licensure and certifications, work location, and other business and organizational needs. Actual salary and benefits may differ based upon location.

We provide an attractive benefits package that includes comprehensive medical, dental, vision coverage, and life insurance and well as disability coverage for positions working more than 30 hours per week. In addition, we have a retirement program that encourages our employees to save for the longer term, with generous matching employer contributions.  Our benefit package also demonstrates our culture of care with paid vacation, sick days and holidays as well as paid personal and maternity/parental leaves and an Employee and Family Assistance Program.  Details of the benefits package will be shared in the application process.  

In addition to base pay, this role is also eligible to participate in our annual incentive plan, consistent with the terms of our program(s) where discretionary pay out of awards is reflecting components such as performance of the company and the employee.  Details will be discussed through the application process. 

This information is provided in compliance with applicable state equal pay and pay equity legislation and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position.  The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.  Nutrien also makes internal equity a consideration in all pay decisions.   

Ready to make an impact with us? Apply today!   

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.    

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.    

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien  

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