What You'll Do:

Reporting to the Mobile Supervisor, the Mobile Service/Parts Planner serves as the central coordinator between customers, technicians, vendors, and management within a heavy equipment and truck repair operation. This role is responsible for accurate parts procurement, work order management, and clear communication to ensure efficient shop workflow, minimized downtime, and cost-effective repairs.  This position plays a critical role in maximizing shop efficiency, controlling costs, and ensuring that equipment is repaired correctly and returned to service as quickly as possible. The ideal candidate is highly organized, mechanically inclined, and thrives in a fast-paced, team-oriented environment.

Serves as a principal contact and liaison for work coordination activities between the Operations and Maintenance organizations prior to performance of work.

What you will do:

• Service Writing & Work Order Management
  • Open, manage, and close work orders for all incoming equipment and vehicles
  • Prioritize work based on operational urgency and shop capacity
  • Review technician notes for clarity, completeness, and billable accuracy
  • Ensure all labor, parts, and outside services are properly captured on work orders
• Parts Procurement & Inventory Management
  • Source and order parts for heavy trucks and equipment (OEM and aftermarket)
• Identify correct parts using manuals, VINs, serial numbers, and diagrams
• Maintain relationships with vendors to ensure best pricing and availability
• Receive, inspect, and verify incoming parts against purchase orders
• Track parts orders, backorders, and delivery timelines
• Maintain organized parts room and inventory system
• Shop Coordination
  • Act as liaison between technicians and management to ensure efficient workflow
  • Stage parts for upcoming jobs to reduce technician downtime
  • Coordinate outside services (machine shops, hydraulics, fabrication, etc.)
  • Assist in scheduling preventive maintenance and repairs
• Administrative & Reporting Duties
  • Maintain accurate service and parts records in shop management system
  • Track job costs, parts usage, and repair trends
  • Assist in budgeting and cost control initiatives
  • Generate reports on parts usage, inventory levels, and shop performance

What You'll Bring:

• 3–5 years experience in heavy truck, fleet, or construction equipment environment
• Strong knowledge of heavy equipment and truck components (engines, hydraulics, electrical, drivetrain)
• Experience with parts lookup systems, OEM catalogs, and aftermarket suppliers
• Familiarity with shop management or fleet maintenance software
• Ability to read and interpret technical manuals and diagrams
• Strong organizational and multitasking skills

Preferred Qualifications

•  Experience in a fleet maintenance operation

 Knowledge of preventive maintenance programs

•  Previous service writer or parts counter experience
•  CDL or mechanical background (a plus, not required)
•  ASE certifications a plus