Analyst, Leaves (Temporary) - Calgary, AB or Saskatoon, SK

What You'll Do:

• Administer day-to-day operations of leave programs including Disability, Workers’ Compensation, Maternity/Parental Leave, Critical Illness, Compassionate Care, Military Leave, and others.
• Ensure compliance with applicable federal and provincial legislation and organizational policies.
• Collaborate with HR Business Partners, Disability Management, Occupational Health Nurses, and insurance providers to manage claims and secure leave approvals.
• Oversee all aspects of employee compensation, benefits, and pension during leaves, including bi-weekly pay processing, pay adjustments, and data audits for accuracy.
• Act as a primary point of contact for employees and managers, offering empathetic and knowledgeable support on leave-related matters.
• Maintain accurate and current employee data in HR systems such as SAP, SuccessFactors, and ServiceNow.
• Partner with internal teams including Payroll, Benefits, Time Administrators, and HR Business Partners to resolve complex issues and ensure a seamless leave experience.
• Respond to employee inquiries regarding leave policies and procedures.
• Interpret union collective bargaining agreements and applicable legislation as they relate to leave and benefit entitlements.
• Stay informed on Canadian legislation related to leaves and benefits to make sound administrative decisions aligned with corporate policies.
• Develop and maintain audit processes to ensure data integrity and provide reporting to monitor key metrics.
• Keep process documentation and training materials current to support team development and knowledge sharing.
• Contribute to continuous improvement initiatives within the HR Solution Centre (HRSC), including process reviews, cross-training, and collaboration.
• Adapt to evolving technologies and support their implementation within the team.
• Uphold employee privacy and confidentiality in all aspects of leave administration.
• Provide ongoing support and guidance to the HRSC Employee Support Team to enhance their knowledge and ability to address leave-related inquiries.
• Assist with ad-hoc tasks as assigned by the Manager, including system testing, compliance audits, and project work.

What You'll Bring:

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 2 years of experience in leave of absence administration, preferably within a large national or global organization.
• Exceptional customer service skills with the ability to communicate with empathy and professionalism.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SAP, SuccessFactors, and ServiceNow preferred.
• Strong understanding of Canadian leave policies, practices, and regulatory requirements.
• Experience interpreting union collective bargaining agreements is a strong asset.
• High attention to detail and accuracy in a fast-paced, high-volume environment.
• Strong analytical and problem-solving skills.
• Proven ability to collaborate effectively across teams and build strong stakeholder relationships.
• Excellent verbal and written communication skills.
• Familiarity with Canadian HR data, business rules, and legislative requirements.
• Ability to troubleshoot and respond to inquiries via phone and email.
• Experience working in an HR Shared Services environment using a case resolution system is an asset.
• Strong decision-making and time management skills with the ability to prioritize and manage urgent requests.
• Commitment to continuous learning and improvement, both personally and within the HRSC.
• Flexibility to work overtime or weekends during peak periods to meet payroll and operational deadlines.
• Comfortable working in a fast-paced, collaborative, open-plan office environment.