Sr Solution Analyst, IT, Enterprise Applications

This position is required to be onsite at our Saskatoon Corporate Office 

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity.   

Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders.  Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.  

Reporting to the Sr Manager, IT, Corporate Services & Modern Workplace, the Senior Solutions Analyst will play a crucial role in supporting and enhancing our ServiceNow platform. This role involves working closely with stakeholders to understand business needs, analyze requirements, document the proposed workflows and complete testing to ensure new / changed functionality meets the business needs. The ideal candidate will have a strong background in ServiceNow functionality, including ITSM, Source to Pay and HRSD modules. 

What you will do:
 

• Collaborate with stakeholders to gather and document business requirements, business value cases and translate these into technical specifications for ServiceNow across IT, Finance and HR. 

• Analyze business processes and design solutions that leverage ServiceNow capabilities to meet business needs. 

• Work with IT and managed service teams to ensure successful implementation of solutions that meet business needs. 

• Develop and deliver training materials and sessions to support end-users and stakeholders with their understanding and improved usage of ServiceNow. 

• Troubleshoot and resolve issues related to ServiceNow workflows. 

• Build and maintain strong relationships with key stakeholders to ensure alignment and satisfaction with delivered solutions. 

• Create and maintain comprehensive documentation for solutions, including requirements, design specifications, estimations, and user guides. 

• Maintain a product backlog by developing user stories that are ready for development; and provide clarifications to development teams.  

• Ensure solutions comply with organizational policies, security standards, and regulatory requirements. 

• Assist with testing and validate solutions before release to ensure they meet business needs. 

• Challenge the value of delivering solutions where the business case is not strong.  

• Stay up to date with ServiceNow platform updates and industry best practices. 

What you will bring:
 

• Bachelor’s degree in business administration, Information Technology, or a related field.  

• Minimum of 5 years of experience as a ServiceNow Solutions Analyst, with a focus on ITSM, HRSD and Source to Pay. 

• Familiarity with Agile frameworks like Scrum, Azure Devops, and the ability to work within sprint cycles to prioritize and deliver requirements.  

• Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions and attention to detail. 

• Excellent verbal and written communication skills, with the ability to effectively communicate with both technical and non-technical stakeholders. 

• Ability to work independently and as part of a team. 

Ready to make an impact with us? Apply today!   

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.   

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.   

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien  

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